Refund Policy

Last updated: 7/9/2026

This Refund & Cancellation Policy applies to the digital marketing services provided by Artha Social, including SEO, Performance Marketing, Web Development, and Social Media Marketing. Specific payment terms, milestones, and refund conditions for a project will be outlined in the individual client agreement or proposal, which takes precedence over this general policy.

Cancellations

Clients may request to cancel an ongoing engagement by providing written notice to us. Cancellation requests are effective from the date of acknowledgement. Any work completed and costs incurred up to that date will be billed accordingly.

Refunds

Fees paid for services already rendered, work delivered, or third-party costs incurred on the client's behalf (such as ad spend, software licences, or vendor fees) are non-refundable. Refunds, where applicable, will be assessed on a case-by-case basis and limited to the unutilised portion of advance payments for work not yet started.

Processing Time

Approved refunds will be processed to the original method of payment within a reasonable timeframe, typically within 7-10 business days of approval.

Contact Us

For any questions regarding cancellations or refunds, please reach out to us via our Contact page.